Frequently Asked Questions

Below are answers to some of the most common questions we receive. If you need additional help or don’t see your question listed, our support team is always happy to assist at support@fiorlondon.com.

Orders

How do I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number and a link to follow your delivery. Please allow up to 24 hours for tracking information to update.

Can I change or cancel my order?
Orders begin processing shortly after they are placed. If you need to request a change or cancellation, please contact us within 2 hours of placing your order. After this time, or once the order has entered processing, changes may no longer be possible. In such cases, you may return the item in accordance with our return policy.

I didn’t receive an order confirmation email. What should I do?
Please check your spam or junk folder first. If you do not receive an order confirmation within 24 hours of placing your order, contact our support team and we’ll be happy to assist.

Shipping

How much does shipping cost?
We offer free standard shipping on all orders.

How long does delivery take?
Estimated delivery time is 4-12 business days, which includes 1–2 business days for order processing. Orders are shipped Monday through Friday, excluding UK public holidays.

Do you ship internationally?
At this time, we ship within the United Kingdom only. International shipping is not currently available.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date your order is delivered. Items must be unused, unworn, and returned in their original condition with all tags and packaging intact.

How do I start a return?
To request a return, please email us at support@fiorlondon.com with your order number. Our team will provide return approval and instructions. Please do not send items back without contacting us first.

When will my refund be processed?
Once your return is received and inspected, refunds are typically issued within 7 days to the original payment method.

Payments

Which payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, and American Express), as well as Shop Pay, Apple Pay, PayPal, and Google Pay.

Is my payment information secure?
Yes. All payments are processed using industry-standard SSL encryption. Fior London does not store full payment card details on its servers.

What currency are prices shown in?
All prices on our website are displayed in GBP (Pounds Sterling).